This Refund Policy explains when payments made through GearBid may be refunded and how refund requests are reviewed by Advanced Civil Construction & Engineering Co., Ltd. (the "Company"). It supplements the Terms of Service and applies to down payments, service fees, and other payments collected by GearBid.
1. Refundable Cases
Refunds may be available when a transaction cannot proceed because the Supplier cannot deliver the agreed equipment, the Company rejects or cancels a transaction before contract formation, or the Company confirms a duplicate or mistaken payment.
2. Non-Refundable Cases
After a contract is confirmed and the Supplier has started mobilisation, down payments and service fees may be non-refundable unless the Supplier or the Company is responsible for the failure. Costs already paid to third parties may be deducted where permitted by law and the Terms of Service.
3. Review Process
To request a refund, contact contact@gearbid.io with the contract number, payment date, and reason for the request. The operations team reviews transaction records, payment evidence, and communications between the parties before confirming the result.
4. Timing
Approved refunds are processed through the original payment method where possible. Bank and payment-provider processing times may vary. If the original method is unavailable, the Company may request account details needed to complete the refund.
5. Questions
For refund questions, contact contact@gearbid.io. If this Policy changes, the updated version will be published on this page with the effective date.